Breaking Rumors – Certain bank customers are facing difficulties with Zelle, which the well-known peer-to-peer payment service attributed to a complication with another company.

DownDetector, a platform that allows users to monitor outages, has noted an increased number of customers reporting payment issues starting Friday morning.

Zelle users are facing issues

“We are aware that some Zelle users at various financial institutions are currently unable to access Zelle,” Zelle stated. “We are actively collaborating with our partners to address this issue as quickly as possible. In the meantime, Zelle users may notice transactions labeled as ‘payment pending.’”

Reports of outages on DownDetector began to decrease after reaching a peak late Friday morning.

Zelle did not specify which banks are affected. However, users from Truist and Navy Federal Credit Union reported problems on DownDetector.

A Truist user mentioned on DownDetector that their rent payment has been in a pending status since Thursday evening.

“I feel like my money is just hanging in limbo, and no one is assisting or taking responsibility!” the user expressed.

A representative from Bank of America, Matthew Card, confirmed that some customers are “facing delays in sending and receiving specific payments.”

“This issue is vendor-related and is impacting multiple banks. We are working with the vendor to restore service as quickly as possible,” said the BofA representative.

Americans utilize Zelle to quickly transfer billions of dollars to one another each day.

Zelle is owned by Early Warning Services (EWS), which is jointly owned by major banks including JPMorgan Chase, Bank of America, and Wells Fargo.